Guestara Refund/Cancellation Policy

Introduction

At Gratson Cloud Private Limited, we strive to provide exceptional software and services that meet your needs. This Refund Policy outlines the terms and conditions under which you may request and receive a refund for our SaaS product. We believe in transparency and want to ensure you understand our commitment to customer satisfaction.

1. Refund Window

You may request a refund within 7 days) of your initial purchase date.
Optional Variation: For specific products or plans, a dierent refund window may apply (e.g., enterprise plans with longer windows).

2. Valid Reasons for a Refund

Refunds will be considered for the following reasons:

1. Technical Issues: The product consistently fails to function as advertised or promised, despite reasonable attempts to resolve the issue through our support channels.

2. Non-Delivery of Promised Features: Key features or functionalities essential to the product's advertised value are missing or not functioning as described.

3. Unclear Marketing or Sales Practices: The product was materially misrepresented in marketing materials or sales pitches, leading to a significant misunderstanding of its capabilities.

3. Reason for Ineligibility

Refunds will not be granted for the following reasons:

1. Change of Mind or No Longer Needed: You simply decided you no longer want or need the product.

2. Minor Issues: The issue could be resolved through our customer support channels.

3. Inadequate Review: You did not thoroughly evaluate the product's features and functionality before purchase.

4. Refund Review Process

All refund requests will be thoroughly reviewed to determine if they
meet our eligibility criteria.

1. We reserve the right to deny refund requests that do not comply with this policy.

5. How to Request a Refund

1. Contact our customer support team at support@guestara.com within the refund window.

2. Provide your name, email address, order/invoice number, and a detailed explanation of your reason for requesting a refund.

3. Our team will review your request and respond within 3 business days.

6. Refund Processing Time

Approved refunds will be processed within 5-7 business days and credited back to your original payment method.