Boost your hotel's revenue with in-stay upselling! Discover effective strategies to personalize guest experiences, automate upsells, and maximize ancillary revenue effortlessly
Boost your hotel's revenue with in-stay upselling! Discover effective strategies to personalize guest experiences, automate upsells, and maximize ancillary revenue effortlessly
Before we explore in-stay hotel upselling in the current blog post. Let us get a tiny recap on the previous story about pre-arrival hotel upselling.
A guest who was supposed to check in at your property in a couple of days receives two enticing upsell offers — 20% off on a room upgrade and a great deal on airport transfers.
His ideal next step would be to click “ADD”, pay for it and voila! It’s done.
But now, on his day of arrival, he is even more intrigued about the additional services your property has in store.
So, what's next?
Introducing, “In-stay Hotel Upselling”.
Unlike pre-arrival upselling, it’s the most crucial and effective strategy that could make or break your upselling game.
Excited to know more? Let’s begin!
In-stay upselling is the second and the most impactful window you get to promote your services during your guest's stay.
But here is the best part: With the best guest management platform, perfect upselling strategy, and minimal staff intervention — you can remarkably transform your upselling game.
Wonder how? Read on…
Here is a use case of the significance of upselling:
With the adoption of cloud solutions and effective upselling, IHG Hotels and Resorts was able to achieve an average night room revenue of $18 across their Essential and Suite brands and $40 for Luxury & Lifestyle.
In simple terms, pre-arrival upselling is a quick nudge given to your guests about your services before their arrival. Whereas upselling at the in-stay stage comprises of your upsell promotions throughout their stay.
But most importantly, what makes in-stay different from pre-arrival is that in-stay upselling relies more on real-time data and guest behaviour while pre-arrival relies on presumptive offers based on the guest’s profile. Nonetheless, both strategies are essential and play a huge part in driving conversions and building brand and guest loyalty.
Unlike at the pre-arrival stage, wherein guests virtually browse through your hotel offers. What truly influences your guest's spending decisions once they’ve checked in is the ability to examine your hotel services in person.
Moreover, to further enhance your guests' experience and drive conversion, your staff can assess your guest's needs directly and persuade them to take action.
In fact, with the convenience of placing an order themselves by using self-service technology, guests are likely to spend 20% more at the in-stay stage.
In this section, let’s explore the importance and implementation strategy of the 6 In-stay hotel upsell techniques.
Refer to the tabular format for a quick overview of the hotel upselling ideas and it's respective guest profile along with upselling hotel examples.
Also read: Want to drive exceptional ancillary revenue? Explore an exhaustive list of 12 hotel upselling techniques that are sure to get you the desired results.
To get the best results out of your upselling process, you must focus on tracking and optimising your strategy. But how does it work?
Let’s understand the process with the help of key performance indicators.
To conclude, here’s a statistic that shows how technology can help you achieve optimal results.
As per Oracle and Skift’s Hospitality Industry Trends Report 2025, nearly 51.5 % of hotel executives plan to use analytics and artificial intelligence to learn about guests’ behaviours and offer more personalized marketing and advertisements. Whereas, 48.3 % intend to use the technology to personalize customer service before and during their trip.
Upselling at the in-stay stage requires you to consider a few factors such as your guest profile, and the duration of their stay. But a few factors remain constant such as the services you have to offer, both on-site and offsite.
Hence, to make it easier, we have curated a list of offers that can be catered to both limited-service and premium hotels. We suggest you customise and add more points to the list.
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Revenue fluctuations are a common challenge that most hoteliers face. Hence, in order to sustain your hospitality business amidst the several factors affecting it. You must incorporate the best hotel upselling software to maintain a steady flow of additional revenue.
Check out Guestara — an AI Guest management platform that offers industry-led hotel upsell features and guest engagement solutions. It will not only help you effectively drive revenue but also enhance guest experience and loyalty. Read on to know how…
Guestara hotel upsell tool lets you seamlessly customise upselling at the in-stay stage. Most importantly, you have total control over how you want to upsell services to drive optimum results.
For instance, you can manage your inventory in real-time by adding and removing items based on their availability. Save time by temporarily removing the item by switching the toggle off and making it reappear just by switching it back on.
Worried about missing out on an upsell opportunity? Guestara Engagement Feature ensures you don't miss out on anything by helping you personalise and automate your in-stay upsell offers to boost revenue.
Whether it's in-room dining service, guided tour, spa packages, etc., the tool lets you provide tailored upsell offers based on your guest's profile. Select an upsell template, guest communication channel and preferred time to optimise your upsell strategy.
What's better than letting your guests plan their stay with just a few clicks? Guestara's Guest App offers an engaging digital experience by letting your guests browse through a wide range of your hotel services.
Whether it's exclusive meal arrangements, excursions or other add-on options. Your guests can browse, select, and instantly be notified about the status of their request. You just have to share a link with your guests to the integrated Guest App and let them have a seamless experience.
Get a quick overview of requests in one single place with the help of Guestara’s Task Board feature. Boost your operational efficiency by letting your staff track, schedule and coordinate the upsell requests among your department.
Moreover, the Task Board feature enhances better coordination among your departments, thereby improving your delivery time and service quality.
Want to maximise operational efficiency while maintaining service quality, but no idea how to? Setting Standard Operating Procedures for your staff is the only way forward to sustaining a quality benchmark.
As an owner or a hotel manager, you must SOPs, i.e. define quality standards and service delivery timelines for all your upsell services. You get notified instantly If a service gets delayed or is at a subpar level, prompting immediate action.
Want to quickly get an overview of your in-stay hotel upselling strategies? Check out Guestara’s Upsell Analytics Feature which lets you effortlessly track your open rates, conversion rates, revenue metric, etc.
It also highlights your best-performing upselling items and campaigns with pie charts, graphs, lists, etc. This can be further used to optimise the strategies that are working and discard the ones that are not.
Upselling in hospitality industry is not just an option, it’s now become a prerequisite. Hence, If you want to stay ahead of the game, you must streamline and optimise your entire upsell process with the help of AI-powered guest management software.
Are you ready to explore? Book your personalised demo today!
Boost your hotel's revenue with in-stay upselling! Discover effective strategies to personalize guest experiences, automate upsells, and maximize ancillary revenue effortlessly
Before we explore in-stay hotel upselling in the current blog post. Let us get a tiny recap on the previous story about pre-arrival hotel upselling.
A guest who was supposed to check in at your property in a couple of days receives two enticing upsell offers — 20% off on a room upgrade and a great deal on airport transfers.
His ideal next step would be to click “ADD”, pay for it and voila! It’s done.
But now, on his day of arrival, he is even more intrigued about the additional services your property has in store.
So, what's next?
Introducing, “In-stay Hotel Upselling”.
Unlike pre-arrival upselling, it’s the most crucial and effective strategy that could make or break your upselling game.
Excited to know more? Let’s begin!
In-stay upselling is the second and the most impactful window you get to promote your services during your guest's stay.
But here is the best part: With the best guest management platform, perfect upselling strategy, and minimal staff intervention — you can remarkably transform your upselling game.
Wonder how? Read on…
Here is a use case of the significance of upselling:
With the adoption of cloud solutions and effective upselling, IHG Hotels and Resorts was able to achieve an average night room revenue of $18 across their Essential and Suite brands and $40 for Luxury & Lifestyle.
In simple terms, pre-arrival upselling is a quick nudge given to your guests about your services before their arrival. Whereas upselling at the in-stay stage comprises of your upsell promotions throughout their stay.
But most importantly, what makes in-stay different from pre-arrival is that in-stay upselling relies more on real-time data and guest behaviour while pre-arrival relies on presumptive offers based on the guest’s profile. Nonetheless, both strategies are essential and play a huge part in driving conversions and building brand and guest loyalty.
Unlike at the pre-arrival stage, wherein guests virtually browse through your hotel offers. What truly influences your guest's spending decisions once they’ve checked in is the ability to examine your hotel services in person.
Moreover, to further enhance your guests' experience and drive conversion, your staff can assess your guest's needs directly and persuade them to take action.
In fact, with the convenience of placing an order themselves by using self-service technology, guests are likely to spend 20% more at the in-stay stage.
In this section, let’s explore the importance and implementation strategy of the 6 In-stay hotel upsell techniques.
Refer to the tabular format for a quick overview of the hotel upselling ideas and it's respective guest profile along with upselling hotel examples.
Also read: Want to drive exceptional ancillary revenue? Explore an exhaustive list of 12 hotel upselling techniques that are sure to get you the desired results.
To get the best results out of your upselling process, you must focus on tracking and optimising your strategy. But how does it work?
Let’s understand the process with the help of key performance indicators.
To conclude, here’s a statistic that shows how technology can help you achieve optimal results.
As per Oracle and Skift’s Hospitality Industry Trends Report 2025, nearly 51.5 % of hotel executives plan to use analytics and artificial intelligence to learn about guests’ behaviours and offer more personalized marketing and advertisements. Whereas, 48.3 % intend to use the technology to personalize customer service before and during their trip.
Upselling at the in-stay stage requires you to consider a few factors such as your guest profile, and the duration of their stay. But a few factors remain constant such as the services you have to offer, both on-site and offsite.
Hence, to make it easier, we have curated a list of offers that can be catered to both limited-service and premium hotels. We suggest you customise and add more points to the list.
Revenue fluctuations are a common challenge that most hoteliers face. Hence, in order to sustain your hospitality business amidst the several factors affecting it. You must incorporate the best hotel upselling software to maintain a steady flow of additional revenue.
Check out Guestara — an AI Guest management platform that offers industry-led hotel upsell features and guest engagement solutions. It will not only help you effectively drive revenue but also enhance guest experience and loyalty. Read on to know how…
Guestara hotel upsell tool lets you seamlessly customise upselling at the in-stay stage. Most importantly, you have total control over how you want to upsell services to drive optimum results.
For instance, you can manage your inventory in real-time by adding and removing items based on their availability. Save time by temporarily removing the item by switching the toggle off and making it reappear just by switching it back on.
Worried about missing out on an upsell opportunity? Guestara Engagement Feature ensures you don't miss out on anything by helping you personalise and automate your in-stay upsell offers to boost revenue.
Whether it's in-room dining service, guided tour, spa packages, etc., the tool lets you provide tailored upsell offers based on your guest's profile. Select an upsell template, guest communication channel and preferred time to optimise your upsell strategy.
What's better than letting your guests plan their stay with just a few clicks? Guestara's Guest App offers an engaging digital experience by letting your guests browse through a wide range of your hotel services.
Whether it's exclusive meal arrangements, excursions or other add-on options. Your guests can browse, select, and instantly be notified about the status of their request. You just have to share a link with your guests to the integrated Guest App and let them have a seamless experience.
Get a quick overview of requests in one single place with the help of Guestara’s Task Board feature. Boost your operational efficiency by letting your staff track, schedule and coordinate the upsell requests among your department.
Moreover, the Task Board feature enhances better coordination among your departments, thereby improving your delivery time and service quality.
Want to maximise operational efficiency while maintaining service quality, but no idea how to? Setting Standard Operating Procedures for your staff is the only way forward to sustaining a quality benchmark.
As an owner or a hotel manager, you must SOPs, i.e. define quality standards and service delivery timelines for all your upsell services. You get notified instantly If a service gets delayed or is at a subpar level, prompting immediate action.
Want to quickly get an overview of your in-stay hotel upselling strategies? Check out Guestara’s Upsell Analytics Feature which lets you effortlessly track your open rates, conversion rates, revenue metric, etc.
It also highlights your best-performing upselling items and campaigns with pie charts, graphs, lists, etc. This can be further used to optimise the strategies that are working and discard the ones that are not.
Upselling in hospitality industry is not just an option, it’s now become a prerequisite. Hence, If you want to stay ahead of the game, you must streamline and optimise your entire upsell process with the help of AI-powered guest management software.
Are you ready to explore? Book your personalised demo today!
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